HYPERX WARRANTY AND SUPPORT STATEMENT (“WARRANTY STATEMENT”)

This HyperX Warranty Statement provides the warranty periods for HyperX products, and it only applies to HyperX products. It is independent from any HP warranty statements. HP warranty statements do not apply to HyperX products, unless clearly specified in writing. The limited warranty applies only to the original end user customer and is subject to the terms and requirements described herein. Products purchased used are not covered under warranty.

Note: Physical damage is not covered under our warranty policy. Further exclusions will be detailed below.

WARRANTY PERIODS

Two-Year Warranty:

The following HyperX products are covered by this warranty for a period of two years from the date of purchase by the original end user customer: HyperX™ headsets (excluding the Cloud Orbit series of headsets, as well as any free promotional items included in the package), keyboards, mice, mousepads, standalone microphones, keycaps, wrist rests, and charging products.

HyperX products that do not fall within any of the categories described in this Warranty Statement shall be covered by the warranty for a period of two years from the date of purchase by the original end user customer.

One-Year Warranty:

The following HyperX products are covered by this warranty for a period of one year from the date of purchase by the original end user customer: HyperX™ Cloud Orbit Series headsets.

Six-Month Warranty:
HyperX headset accessories purchased directly from our online store are covered for a period of six months from date of the purchase by the original end user customer.
 
Discontinued HyperX Products
In the event a product has been discontinued, HyperX, at its sole discretion, shall offer to replace it with a comparable product, or provide a refund at the lesser of the purchase price or the product’s current value.
HyperX products purchased used are not covered under warranty.
 
Warranty Claim Procedures and Requirements
To obtain warranty service, you may return a defective product to your original point of purchase, or the authorized HyperX dealer or distributor from whom you purchased the HyperX product, within a certain number of days. Please confirm the terms of the applicable return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You will be required to provide proof of purchase. All returned parts or products, if replaced or refunded, will become HyperX’s property upon receipt. Replacement product will be shipped at HyperX's expense. To the extent permitted by applicable laws, products not imported or sold through authorized HyperX dealers or distributors are not covered by this warranty. Please contact the dealer from whom you have purchased such products for available warranty terms.

Additional Country Specific Terms:
  
United States:
In the United States, you may return the product directly to the HyperX service center after first obtaining a Return Material Authorization ("RMA") number from HyperX. An RMA number is obtained by visiting https://hyperx.com/pages/support and sending an email to the Tech Support team.
 
Europe, Middle East, and Africa:
In Europe, Middle East, and Africa, if you are unable to return the product to your original point of purchase or to the authorized HyperX dealer or distributor from whom you purchased the product, you may return the product directly to the HyperX service center after first obtaining a Return Material Authorization (“RMA”) number from HyperX. An RMA number is obtained by visiting https://row.hyperx.com/pages/support. In some circumstances, proof of purchase may be required.
      
Asia:
In Asia, please refer to the region which applies to you.
 
In Taiwan, if you are unable to return the product to your original point of purchase or to the authorized HyperX dealer or distributor from whom you purchased the product, you may contact HyperX support directly https://row.hyperx.com/pages/support.
 
In China, you can apply for an RMA through either an authorized dealer from whom you purchase the product or an authorized service center, you may contact HyperX support directly https://row.hyperx.com/pages/support.
 
In India, you can return a defective product by visiting service center. https://support.hyperx.com/Contact-Information/Asia-Contact-Information/2459431181/India-Service-Centers-Contact-Information.htm or contact HyperX support directly https://row.hyperx.com/pages/support.
 
In all other Asian countries, please contact your local distributor or dealer to arrange a Return Material Authorization (“RMA”). You are responsible for the cost of insuring and shipping the product. Products must be properly packaged to prevent damage in transit. If you are unable to return the product to your original point of purchase or to the authorized HyperX dealer or distributor from whom you purchased the product, you may contact HyperX support directly https://row.hyperx.com/pages/support.
  
Exclusions
HYPERX DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HYPERX IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE HYPERX SANCTIONED INSTRUCTIONS INTENDED FOR THE HYPERX PRODUCT.
 
This HyperX Limited Warranty does not extend to any HyperX Product from which the serial number has been removed or that has been damaged or rendered defective:
  • as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes.
  • by operation outside the usage parameters stated in the user documentation that shipped with the HyperX Product;
  • by software, interfacing, parts or supplies not supplied by HyperX;
  • by improper site preparation, maintenance or environmental conditions that do not conform to HyperX’s site specifications;
  • by virus, infection, worm, or similar malicious code not introduced by HyperX;
  • by loss or damage in transit;
  • by modification or service by anyone other than HyperX or a HyperX authorized service provider; or
  • by improper installation of end-user replaceable HyperX or HyperX approved parts if available for your HyperX Product in the servicing country or region.
HyperX is not responsible for any interoperability or compatibility issues that may arise when:
  • products, software, or options not supported by HyperX are used;
  • configurations not supported by HyperX are used; or
  • parts intended for one system are installed in another system of different make or model.
Disclaimers:
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING IS THE COMPLETE WARRANTY FOR PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO PRODUCTS AND EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
 
HYPERX PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT.
 
HYPERX’S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HYPERX SHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A HYPERX PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE PRODUCT, EVEN IF HYPERX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
 
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
 
FOR CONSUMER TRANSACTIONS IN CERTAIN JURISIDICTIONS, INCLUDING BUT NOT LIMITED TO, THE EUROPEAN UNION, AUSTRALIA, AND NEW ZEALAND, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, UNLESS LEGALLY PROHIBITED, ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS HYPERX PRODUCT TO YOU IN THOSE JURISDICTIONS.
 
SUPPORT
Technical Support
Free Technical Support
If you experience difficulty during the installation or subsequent use of a HyperX product, you may contact HyperX’s Technical Support department prior to servicing your system.
For support over the Internet, visit https://hyperx.com/pages/support. HyperX also provides free English-language technical support to its customers worldwide.
 
US and Canada:
HyperX Technical Support in the United States and Canada can be contacted directly by calling:
Technical Support for US & Canada 1-844-464-9737
Customer Service for US 1-888-484-9335
 
Europe, Middle East, and Africa:
HyperX Technical Support in Europe, Middle East, and Africa with the exception of countries listed elsewhere can be contacted by calling +44 (0) 1932 738888; or for national rate telephone numbers, visit https://row.hyperx.com/pages/support.
 
Asia:
For Technical Support contact number in Asia, please visit webpages below:
For HyperX product visit https://row.hyperx.com/pages/support.
 
Russia, Belarus:
Contact HyperX Technical Support in Russia:  eeu_care@hyperx.com or call the Russian Federation, +7 495 745 72 14.
 
Ukraine:
Contact HyperX Technical Support in Ukraine: eeu_care@hyperx.com
Countries of Centra Asia and the Caucasus, Moldova:
Contact technical support HyperX for CIS countries: eeu_care@hyperx.com

Brazil:
Contact HyperX Technical Support and Customer Care Brazil
Email: br_care@hyperx.com
Toll-free at: 0800 724 8246
For more information, please visit our support page: https://row.hyperx.com/pages/support

The information contained herein is subject to change without notice. The only warranties for HyperX products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HyperX shall not be liable for technical or editorial errors or omissions contained herein.